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Bringmi LLC / Legal

Customer Terms of Service

Version 1.0 · Bringmi LLC, Massachusetts

01Agreement to Terms

By creating a Bringmi account or using the Bringmi platform in any way, you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and all policies incorporated by reference. If you do not agree, do not use the platform.

Bringmi LLC("Bringmi," "we," "us," or "our") operates a technology platform that connects customers with independent local vendors and independent delivery drivers. Bringmi is a technology intermediary — we are not the seller of any goods offered on the platform, and we are not a delivery company. Independent vendors sell their own products, and independent drivers provide delivery services.

These Terms form a binding legal agreement between you and Bringmi LLC, a Massachusetts limited liability company.

02Eligibility and Account

2.1 Age Requirement

You must be at least 18 years of age to create a Bringmi account or place any order through the platform. By creating an account, you represent and warrant that you are 18 or older. Bringmi does not knowingly permit accounts for individuals under 18. If we discover that an account holder is under 18, we will immediately terminate the account.

2.2 ID Verification for Certain Products

Certain product categories on the Bringmi platform — including but not limited to alcohol, tobacco, and any other categories designated by Bringmi or enabled by individual vendors — require identity verification before your order will be accepted. For these orders, you must:

  • Upload a valid, government-issued photo ID (driver's license, state ID, or passport) through the Bringmi app before checkout is completed for the applicable order.
  • Present your physical ID to the delivery driver at the time of delivery. The driver is required to verify your physical ID before handing over any ID-required items.
  • Be the account holder named on the ID. Orders containing ID-required items cannot be accepted by a third party on your behalf.

If you cannot present a valid ID at delivery, the driver will not hand over the ID-required items and the order will be marked as undeliverable for those items. Refund treatment for undeliverable ID-required items follows Bringmi's Refund and Cancellation Policy.

2.3 Account Accuracy

You agree to provide accurate, complete, and current information when creating your account and to keep that information updated. You are responsible for all activity that occurs under your account. You may not create more than one account, and you may not use another person's account.

2.4 Account Security

You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately at support@bringmi.com if you suspect unauthorized use of your account. Bringmi is not liable for any loss or damage resulting from your failure to protect your account credentials.

03Orders and Purchases

3.1 Placing an Order

When you place an order through the Bringmi platform, you are making a purchase offer to the independent vendor whose products you have selected. The vendor, not Bringmi, is the seller of the goods. Your order is not confirmed until the vendor accepts it through the Bringmi platform.

3.2 Pricing

Prices displayed on the Bringmi platform are set by individual vendors and are subject to change at any time. The price shown at the time you place your order is the price you will be charged for the goods. Delivery fees, platform fees, applicable taxes, and any tip you select are added at checkout and displayed before you confirm your order.

Bringmi reserves the right to cancel any order where a product price is clearly erroneous due to a vendor pricing error (for example, a product priced significantly below its actual value). In such cases, Bringmi will cancel the order and issue a full refund to your original payment method. Bringmi will notify you of any such cancellation promptly.

3.3 Product Availability

All products displayed on the platform are subject to availability. Bringmi does not guarantee that any product listed by a vendor will be in stock at the time of your order. If a vendor cannot fulfill your order due to item unavailability, you will receive a full refund in accordance with Bringmi's Refund and Cancellation Policy.

3.4 Delivery Areas and Times

Bringmi operates within defined delivery zones. Delivery is only available to addresses within an active Bringmi delivery zone at the time of your order. Delivery time estimates displayed on the platform are estimates only and are not guarantees. Actual delivery times may vary based on vendor preparation time, driver availability, traffic, weather, and other factors outside Bringmi's control. Bringmi is not liable for delays caused by any of these factors.

3.5 Order Cancellations

Your right to cancel an order after it is placed is governed by Bringmi's Refund and Cancellation Policy, which is incorporated into these Terms by reference. The cancellation rules that apply to your order depend on whether the vendor has accepted your order and whether preparation has begun. The vendor's configured cancellation policy, displayed on the vendor's store page and at checkout, governs where applicable within the bounds of Bringmi's platform-wide rules.

04Payments

4.1 Payment Authorization

By placing an order, you authorize Bringmi to charge your selected payment method for the total order amount, including product price, delivery fee, platform fee, applicable taxes, and any tip you have added. Payment is processed through Stripe. Bringmi does not store your raw payment card data — Stripe holds and processes this information in accordance with PCI DSS standards.

4.2 Failed Payments

If your payment fails after an order is placed, your order will be cancelled and the vendor will be notified. You must update your payment method before placing a new order. Bringmi is not responsible for any consequences arising from a failed payment caused by your payment method or financial institution.

4.3 Tips

Tips are voluntary. One hundred percent (100%) of any tip you add is passed directly to your delivery driver — Bringmi retains no portion of tips. You may adjust your tip amount at any time before the order is marked as delivered. Once the driver marks your order as delivered, your tip amount is final and cannot be reduced or removed.

4.4 Promotional Codes

Promotional codes issued by Bringmi are subject to the following conditions unless the specific promotion states otherwise:

  • Single use per customer account
  • Non-transferable and have no cash value
  • Cannot be combined with other promotional codes unless explicitly stated
  • Subject to expiration dates and minimum order requirements where applicable
  • May be voided if Bringmi determines they have been obtained or used fraudulently

4.5 Bringmi Wallet Credits

Wallet credits issued to your account (whether as refunds, goodwill credits, or promotional credits) are subject to the following:

  • Non-transferable between accounts
  • Have no cash value and cannot be redeemed for cash
  • Do not expire
  • Redeemable on any future Bringmi order
  • Applied automatically at checkout before any other payment method is charged

05Customer Conduct

5.1 Acceptable Use

You agree to use the Bringmi platform only for its intended purpose of ordering goods from local vendors for personal delivery. You agree not to:

  • Create multiple accounts or use another person's account
  • Place orders with no genuine intent to receive delivery
  • Provide a false, incomplete, or inaccessible delivery address
  • Harass, threaten, abuse, or engage in discriminatory conduct toward any driver, vendor, or Bringmi personnel through any platform channel
  • Exploit the refund or cancellation system in bad faith, including making repeated fraudulent claims of non-delivery or wrong items
  • Use the platform to purchase goods for commercial resale at scale without the relevant vendor's knowledge and consent
  • Attempt to intercept, redirect, or claim orders that are not yours
  • Use the platform to facilitate any illegal activity
  • Attempt to reverse engineer, scrape, or interfere with the Bringmi platform or its systems

5.2 Account Suspension and Termination

Bringmi reserves the right to suspend or terminate your account at any time for violation of these Terms. The following apply:

  • Immediate suspension without notice: Fraud, threats of violence, illegal activity conducted through the platform, or identity misrepresentation for ID-required orders.
  • Suspension with notice: Repeated ToS violations, bad-faith refund or cancellation abuse, or conduct that Bringmi determines is harmful to vendors, drivers, or other customers.

If your account is suspended while you have pending orders, those orders will be cancelled and you will be refunded for any amounts already charged. Wallet credits in a terminated account are forfeited upon termination for cause.

06Ratings and Reviews

6.1 Submitting Reviews

After each completed order you may submit a star rating and optional text review of the vendor, and a star rating (no text) of the delivery driver, within 48 hours of delivery completion. You may submit one rating per order. Ratings cannot be edited after submission.

6.2 Review Standards

Your reviews must reflect your genuine experience with the specific order. You may not submit reviews that contain profanity, personal attacks, personal identifying information about any individual, or content unrelated to your order experience. Bringmi may remove reviews that violate these standards.

6.3 Prohibited Review Conduct

You may not submit reviews at the request or inducement of any vendor or driver, or as part of any coordinated campaign. Submission of clearly fraudulent reviews is grounds for account suspension.

07Delivery and ID Verification Responsibilities

7.1 Delivery Recipient

You are responsible for ensuring that you or an authorized adult recipient (18 or older) is available at your designated delivery address to receive your order. For orders containing ID-required items, only you — the account holder — may receive the delivery. No third-party acceptance is permitted for ID-required items.

7.2 Delivery Address Accuracy

You are responsible for providing an accurate and accessible delivery address. Bringmi and the delivery driver are not liable for failed deliveries resulting from an incorrect, inaccessible, or unsafe delivery address provided by you.

7.3 Undeliverable Orders

If a delivery cannot be completed because no recipient is present, the address is inaccessible, or you fail to present required ID, the order will be marked as undeliverable. Refund treatment for undeliverable orders is governed by Bringmi's Refund and Cancellation Policy.

08Limitation of Liability

8.1 Platform Intermediary Status

Bringmi is a technology platform. We are not the seller of any goods offered on the platform — vendors sell their own products and are solely responsible for product quality, accuracy, freshness, safety, allergen information, and compliance with applicable law. We are not a delivery company — independent contractors provide delivery services and are solely responsible for their conduct while performing those services.

8.2 Liability Cap

To the maximum extent permitted by applicable law, Bringmi's total liability to you for any claim arising out of or related to these Terms, your use of the platform, or any order placed through the platform, shall not exceed the total amount you paid for the specific order giving rise to the claim.

8.3 No Consequential Damages

To the maximum extent permitted by applicable law, Bringmi shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to your use of the platform, including but not limited to loss of data, loss of business opportunity, or personal injury not caused by Bringmi's direct negligence.

8.4 Massachusetts Consumer Protection

Nothing in these Terms limits your rights under the Massachusetts Consumer Protection Act, M.G.L. c. 93A. These Terms are not intended to and shall not be construed to waive any rights you have under applicable Massachusetts consumer protection law.

8.5 Vendor Product Liability

Claims arising from product quality, product defects, allergen issues, food safety, or any other characteristic of goods sold by a vendor are claims against the vendor, not Bringmi. Bringmi may facilitate communication between you and the vendor and may process refunds in accordance with its Refund and Cancellation Policy, but Bringmi is not a party to the sale contract between you and any vendor and is not liable for the vendor's products.

09Modifications to the Platform and Terms

9.1 Platform Changes

Bringmi reserves the right to modify, suspend, or discontinue any feature of the platform at any time without notice. Bringmi is not liable to you for any modification, suspension, or discontinuation of the platform or any part of it.

9.2 Changes to These Terms

Bringmi may update these Terms from time to time. When we make material changes, we will notify you by push notification, email, or in-app notice at least 14 days before the changes take effect. Your continued use of the platform after the effective date of any update constitutes your acceptance of the updated Terms. If you do not accept the updated Terms, you must stop using the platform and may delete your account.

10Dispute Resolution

10.1 Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law provisions.

10.2 Informal Resolution

Before initiating any formal dispute, you agree to contact Bringmi at support@bringmi.com and give us 30 days to attempt to resolve the issue informally. Most customer concerns can be resolved through our support team and refund process.

10.3 Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Bringmi platform shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration shall be conducted by a single arbitrator applying Massachusetts substantive law. Either party may bring an individual claim in small claims court for disputes within that court's jurisdictional limit.

10.4 Class Action Waiver

You and Bringmi each waive any right to bring or participate in any class action, collective action, or representative proceeding arising out of or related to these Terms or your use of the Bringmi platform. All disputes shall be resolved on an individual basis only.

10.5 Exception — Massachusetts 93A Claims

Nothing in Sections 10.3 or 10.4 is intended to prevent you from exercising any rights you have under M.G.L. c. 93A that cannot lawfully be subject to mandatory arbitration or class action waiver under applicable Massachusetts law. To the extent any provision of this Section is found unenforceable as applied to a 93A claim, that provision shall be severed with respect to that claim only, and the remainder of this Section shall continue in full force.

11General Provisions

11.1 Entire Agreement

These Terms, together with the Privacy Policy, Refund and Cancellation Policy, Ratings and Reviews Policy, Age-Restricted Items Policy, and any other Bringmi policies referenced herein, constitute the entire agreement between you and Bringmi regarding your use of the platform.

11.2 Severability

If any provision of these Terms is found unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be modified, and the remaining provisions will continue in full force.

11.3 No Waiver

Bringmi's failure to enforce any provision of these Terms on any occasion does not waive its right to enforce that provision in the future.

11.4 Contact